FREQUENTLY ASKED QUESTION

Since the system upgrade I’m having trouble making phone or online payments. What do I need to do?

If your HBF health insurance payment statement was issued prior to the system upgrade, the ‘payment number’ will no longer work. To simplify payments, the BPAY reference number is now also your new payment number for phone and online payments. Please use the BPAY reference number for all payments going forward. If you continue to experience issues, please contact our member services team on 133 423 during operating hours.