FREQUENTLY ASKED QUESTION

What should I do if the online eligibility check lists a member as unfinancial?

Please contact the member directly and advise that they are currently unfinancial at the expected treatment date.

You can direct the member to contact HBF on 133 423 and speak with one of our member experience consultants to arrange payment, as payments made online are not applied instantly to the policy.

Once the member has contacted you to confirm payment has been processed, please complete a new online eligibility check.