Information for health providers

A member eligibility check can give medical providers information regarding a member’s eligibility to claim on a service, including:

• The member’s level of cover
• Any exclusions or restrictions that apply
• If the member’s policy is financial (i.e. premiums have been paid to date)
• How much excess a member will need to pay and if any co-payment applies

You can contact the eligibility team for assistance. Call 1300 810 475 from 8am-4pm WST Monday to Friday, excluding public holidays, or email eligibility@hbf.com.au.

The online eligibility check will only advise any co-payments or excess that is to be paid. It will not advise any other costs from the hospital or medical providers.

Please contact the member directly and advise that they are currently unfinancial at the expected treatment date.

You can direct the member to contact HBF on 133 423 and speak with one of our member experience consultants to arrange payment, as payments made online are not applied instantly to the policy.

Once the member has contacted you to confirm payment has been processed, please complete a new online eligibility check.

HBF Member Plus hospital providers with a valid Medicare provider number will have access to online eligibility checks for HBF members.