New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS or Smart Health terminal for your covered extras services.*
Our not-for-profit structure is our essential difference to most other insurers, which means we exist to help members, not to drive profits for shareholders.
HBF is a company limited by guarantee, governed by the Corporations Act 2001. The HBF constitution
requires that all surplus
funds or profits are re-invested in the organisation and its services and are not paid or distributed to members as
The HBF constitution echoes our commitment to returning benefits to policy holders and underlies our special status
a not-for-profit organisation.
View the Constitution (PDF)
View the Governance Regulations (PDF)
Corporate governance is the process by which HBF is directed, controlled and those in control are held to account.
and Councillors are integral in this process. The Board has overall responsibility for corporate governance at HBF,
responsibility for determining, reviewing and approving policy, practices, management performance and financial
Directors are elected by Councillors, based on their mix of skills, corporate government experience, suitability and
and are subject to strict conflict of interest rules. In addition to being obliged to comply with the Corporations
2001, different companies within the group are regulated by the Australian Prudential Regulation Authority and the
Securities and Investments Commission.
View the Corporate Governance Statement - Current Annual
View the Corporate Social Responsibility Statement
The Councillors are the formal custodians of HBF and provide governance input to the board. Councillors are elected
Councillors and Registered Policy Holders who have been HBF members for more than 10 years. They also must be
qualified in line with our Constitution. The responsibilities and functions of the Council are:
There are three types of councillors:
In accordance with 3.5(b)(x) of the HBF Constitution and Rule 2.4.2(l) Ms Susan Milos and Ms Gail Russell have been elected as Elected Councillors of HBF.
HBF is seeking nominations from members wishing to become a Registered Policy Holder and be eligible to vote in Council elections. To be eligible to become a Registered Policy Holder, you must be over 18 years old and must have been a HBF or CUA member with hospital cover for more than 10 continuous years. A Registered Policy Holder application form is available below.
To become a Registered Policy Holder (PDF)
This Council Charter sets out the role of Councillors and the responsibilities of the HBF Council.
View the Council Charter (PDF)
Our Board bring a wealth of corporate and financial expertise to the organisation.
Meet our board members
Lachlan Henderson - Chief Executive Officer
Donna Carrington - Chief Financial Officer
Amy Stanley - Executive General Manager People & Corporate Affairs
Selina Torrance - Executive General Manager Member Experience
Sanjeev Gupta - Chief Information and Transformation Officer
Dr Daniel Heredia - Executive General Manager Insurance and Health Services
William Brown – Interim Chief Risk Officer
This Board Charter sets out the role, responsibilities, structure and processes of the Board of HBF Health Limited.
View the Board Charter (PDF)
The Directors execute their responsibilities directly and by participation in Board Committees. Each Committee has a
approved by the HBF Board that details its purpose, focus, powers and authority. Charters are also approved by
Boards where relevant.
These charters are reviewed regularly. There are currently three Committees appointed by the HBF and Subsidiary
Risk and Nomination and Remuneration.
The role of the Audit Committee is to assist the HBF and Subsidiary Boards in fulfilling their responsibilities
to the preparation and integrity of HBF’s financial reporting, external audit, appointed actuary; and audit and
View the Audit Charter (PDF)
The primary objective of the Committee is to assist the Board and relevant subsidiary Boards in fulfilling their responsibilities relating to risk management and internal control, compliance and insurance.
View the Risk Charter (PDF)
The Committee provides advice to the Board on the people and culture aspects of the organisation, including advice on the implementation and operation of HBF’s remuneration framework and HBF’s people and culture obligations.
View the People, Culture and Remuneration Committee Charter
The Committee reviews and advises on HBF and Subsidiary Board composition (including succession planning and renewal), Director selection and removal, Board and Director performance, and Directors’ skills, training and development.
View the Nominations Committee Charter
The primary objective of the Committee is to assist the Group Board in fulfilling its responsibilities relating to
governance of the HBF Business Transformation Programme.
The Committee will provide advice and recommendations to the Group Board on matters referred to it and on any matters
of significance which may be referred to it by the Group Board.
View the Transformation Committee Charter (PDF)
All registered health funds are required to have Fund Rules under the Private Health Insurance Act 2007. These Fund
set out the general principles and rules of membership under which each fund conducts its business. When you take
private health insurance with HBF, you become a member of our Fund and agree to our Fund Rules.
View our Fund Rules (PDF)
We are committed to meeting the expectations of members and staff alike when it comes to doing the right thing.
View our Code of Conduct (PDF)
View our Whistleblower policy (PDF)
View our current Modern Slavery Statement (PDF)
We need to confirm your location to show you the correct content, products and pricing.
If you change location, we'll reset your quote and refresh the page to show you the content, products and pricing relevant to your location.