Help Centre

Member benefits and programs

Learn more about our health support programs and how our members can benefit.

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Frequently asked questions

Find quick answers to our members' most commonly asked questions.

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The COACH Program, At Home Alcohol Detoxification, Mind Matters, CSIRO Total Wellbeing DietOsteoarthritis Healthy Weight for Life, and GLA:D are fully covered for members who hold eligible HBF hospital cover and meet the programs’ eligibility criteria. See individual program pages for more information on eligibility criteria.

HBF health members can access a great range of HBF Member Perks including discounts on gym membership, eye care, entertainment and much more.

View HBF Member Perks

Your local GP can provide a referral to Esus Centre. Upon receipt, a psychiatrist from Esus Centre will assess suitability and discuss next steps with you.

To be eligible for fully covered programs provided by Esus Centre, you must:

  • Be aged over 14 years;
  • Be deemed suitable by an Esus Centre psychiatrist to participate in their eating disorder programs; and
  • Have paid up-to-date eligible* hospital cover and have served the 2-month waiting period for Hospital psychiatric services.

Depending on your suitability, you may be recommended to participate in one of the following integrated services:

  • A high-intensity day hospital treatment program (five days a week), returning home each night
  • Low intensity day programs (one day a week for several weeks)
  • A multidisciplinary outpatient consulting service with specialist eating disorder psychiatrists, psychologists and dietitians where patients are managed under an eating disorder treatment plan
  • A GP medical monitoring service
No. The high-intensity day hospital treatment program runs for five hours per day, five days per week for six weeks. Patients return home each day to apply newly learned experiences at home, facilitating long-term recovery.

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HBF provides health insurance products in Western Australia, South Australia, Victoria, Tasmania, New South Wales, Australian Capital Territory, Queensland and Northern Territory.

We acknowledge the Traditional Owners of the lands and waters where we live and work. We want to play our part in ensuring that our shared presence brings genuine benefit to First Nations people. View our Reconciliation Action Plan to learn more.

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