Help Centre

Member benefits and programs

Learn more about our health support programs and how our members can benefit.

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Frequently asked questions

Find quick answers to our members' most commonly asked questions.

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HBF Physio have experienced practitioners who use the latest evidence-based approaches to treat a range of conditions, with specialised services and tailored treatment options to suit everybody, online bookings and appointments 6 days a week.

At HBF Physio clinics, eligible HBF members can take advantage of an annual fully covered initial consult*.

HBF Physio provides a range of services including remedial massage, dry needling, exercise physiology, Clinical Pilates and much more specialised and tailored treatment programs. Learn about HBF Physio here.

Yes, at HBF Physio eligible HBF members can get a no gap initial consult* with a physiotherapist.

For members with GapSaver set to apply automatically, see below.

If you hold a GapSaver product and it’s usually set to automatically apply to out-of-pocket costs, you will need to change your GapSaver preferences to be able to take full advantage of the offer. This needs to be actioned prior to your appointment and can be done on the spot at an HBF branch, or over the phone by calling 133 423 (however, we recommend allowing up to 3 business days for changes over the phone to be applied). If any GapSaver benefits are applied to your no gap initial consult, you will qualify for a $30 electronic gift card from HBF Physio, however you will need to have a current email or mobile number to receive it. Follow the link for full terms & conditions.

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