Help Centre

Member benefits and programs

Learn more about our health support programs and how our members can benefit.

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Frequently asked questions

Find quick answers to our members' most commonly asked questions.

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To be eligible for the fully covered* program you must:

  • Be aged between 18 and 64 years
  • Have a diagnosed mental health condition
  • Have paid up to date eligible* Gold, Overseas or Prime Package Silver Plus hospital covers and have served the 2-month waiting period for hospital and psychiatric services
  • Have experienced one or more overnight admissions to a private hospital for mental health treatment in the past 12 months

HBF’s Mental Health Hub includes a range of insightful articles and resources to support mental wellbeing. The Australian Department of Health Head to Health website brings together apps, online programs, online forums, and phone services, as well as a range of digital information resources.

HBF offers a range of extras products that include cover for psychology services. Visit HBF extras insurance or call 133 423 to discuss a level of cover that meets your needs.

If you have an appropriate level of private health insurance cover, you could receive benefits for Hospital psychiatric services (provided on hospital covers) and Psychology or Clinical Psychology consultations (provided on some extras covers).

If you’re unsure of what your HBF health policy covers, or you want to know how private health insurance could benefit you, give us a call on 133 423.

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