FREQUENTLY ASKED QUESTION

How do I submit a claim for my glasses/contacts?

Most providers give you the option to claim electronically via a system called HICAPS or another called Smart Health. To do this, simply swipe your HBF member card when you pay and HBF will pay the provider on-the-spot. All you will need to pay is the ‘gap‘; this is the difference between what your provider charges and the benefit that HBF pays on your behalf.

Alternatively, or if you purchase online, you can pay for your glasses or contacts in full and submit your invoices and receipts to HBF by one of the following methods:

• Opening the HBF App
• Logging in to myHBF
• Visiting your nearest branch
• Returning a claim form by mail to HBF, GPO Box 1440, Perth WA 6845