FREQUENTLY ASKED QUESTION

How do I submit a claim for physiotherapy treatment?

Most physiotherapists give you the option to claim electronically via a system called HICAPS or another called Smart Health. To do this, simply swipe your HBF member card when you pay and HBF will pay the provider on-the-spot. All you will need to pay is the ‘gap‘; this is the difference between what your physiotherapy provider charges and the benefit that HBF pays to your physiotherapist on your behalf.

Alternatively, you can pay the physiotherapist upfront and submit your claim to HBF by:

• Opening the HBF App
• Logging in to myHBF
• Visiting your nearest branch
• Returning a claim form by mail to HBF, GPO Box 1440, Perth WA 6845