FREQUENTLY ASKED QUESTION

Can I get a statement to show what I've claimed during the year?

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Yes, you can download a copy of your claims history statement by logging into myHBF or by calling us on 133 423.

When you log into myHBF you can download your claims history statement using the following steps:

Navigate to the drop-down arrow next to your name in the top right-hand corner

Select ‘Request a document’

Select ‘Claims history’ in the document type section

Select the member name and the relevant date range

Select ‘Create document’

After you have requested or downloaded a claims history statement via myHBF, you can also access it at your convenience through the HBF App:

Select ‘Profile’ from the nav bar at the bottom of the screen

Select ‘View documents’ for all claims-related documents