Help Centre

Managing an existing policy

If you’re with HBF, find out more about how to make changes to your policy.

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Frequently asked questions

Find quick answers to our members' most commonly asked questions.

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You’ll receive a one-off payment equal to any unused Gap Saver benefits. This will happen from 14 December and may take 5-7 business days to process, depending on your bank.

To avoid payment delays, check your direct credit details are correct in the HBF App or myHBF to view your current accrued benefit.

If your final payment seems low, it might be because your accrued benefits have been used on recent claims. You can check your claims history in the HBF App or myHBF, or by contacting us.

You can continue to accrue and claim Gap Saver benefits until 12 December on eligible out-of-pocket costs. Log in to the HBF App or myHBF to view your current accrued benefit.

When Gap Saver ends, your premium will be adjusted. You can see what your new premium will be in the communication we sent to you.

You can still use your Gap Saver benefits on eligible out-of-pocket costs before 13 December.

You'll be responsible for covering any out-of-pocket costs, including excess, from 13 December when Gap Saver ends.

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