FREQUENTLY ASKED QUESTION

I don’t have access to online eligibility checks. How can I request a member eligibility check?


Providers, including public hospitals, non-Member Plus hospitals and all medical providers, can submit a member eligibility check via email by completing and returning the relevant forms as listed here under ‘Eligibility queries'.

HBF provides health insurance products in Western Australia, South Australia, Victoria, Tasmania, New South Wales, Australian Capital Territory, Queensland and Northern Territory.

We acknowledge the Traditional Owners of the lands and waters where we live and work. We want to play our part in ensuring that our shared presence brings genuine benefit to First Nations people. View our Reconciliation Action Plan to learn more.

FacebookInstagramLinkedInYouTube

© 2026 Copyright HBF Health Limited - (ABN) 11 126 884 786 and its subsidiaries.