Help Centre
Information for health providers
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Frequently asked questions
Find quick answers to our providers' most commonly asked questions.
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How do I get listed as a provider on HBF's website?
When registering for our Full Cover or Specialist Anaesthetist agreements, simply select the website listing option on the Medical Gap registration form. If you are already registered but are not appearing on the website as expected, or if you would like to update your listing preference, please contact us at Medicalgap@hbf.com.au.
How do I update my information listed on HBF’s Provider Search tool and/or the HealthShare website?
How does HBF promote Full Cover providers to members?
In addition, we promote Full Cover providers via HealthShare’s website and GP online referral tools.
Please note, it can take up to 30 days for us to update your listing to identify you as a Member Plus provider.
I don't want my provider details to be advertised on the HBF website, how can I have them removed?
If you are a full cover or specialist anaesthetist and no longer wish to be listed on our website please email medicalgap@hbf.com.au and request to be removed.
You will receive confirmation once your request is actioned.
Please note: to be added or removed from the HBF website can take up to 24 hours.
What are the benefits of being listed as a provider on HBF's website?
Being listed on the website helps our members or their referring GPs to find your contact information easier. This ensures they can make an informed decision to choose a provider who won’t charge any out of pocket costs and is at a location that is easy for them to access.
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