Help Centre
Information for health providers
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Frequently asked questions
Find quick answers to our providers' most commonly asked questions.
Displaying 5 of 6 results
As a medical provider, how can I update my bank account or contact details with HBF?
You can change your banking or contact details by completing a change of details form and then emailing to medicalgap@hbf.com.au
How do I add a new provider number or hospital location?
You will need to contact the Australian Health Service Alliance and complete their Additional Practice Location form which, once added with them, will automatically update your details with HBF.
How do I update my contact or billing information with HBF and the Australian Health Service Alliance (AHSA)?
When you update your details with the AHSA, your details will be automatically updated with HBF.
I already have an agreement with HBF. How do I register a new provider number?
You can add a new provider number by completing the provider registration form and sending it to medicalgap@hbf.com.au
I am no longer practising at a location, how can I cease my provider number?
If you need to cease any old provider numbers/locations, you will need to complete a change of details form, which has a section for ceasing numbers/locations.
Please make sure all forms are filled out in full and have been signed and dated by the provider.
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