Help Centre

Information for health providers

Learn more about HBF’s provider arrangements, who can register and how to join.

Frequently asked questions

Find quick answers to our providers' most commonly asked questions.

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As a medical provider, how can I update my bank account or contact details with HBF?

You can change your banking or contact details by completing a change of agreement form and then emailing to medicalgap@hbf.com.au

I already have an agreement with HBF. How do I register a new provider number?

You can add a new provider number by completing the provider registration form and sending it to medicalgap@hbf.com.au

I am no longer practising at a location, how can I cease my provider number?

If you need to cease any old provider numbers/locations, you will need to complete a change of details form, which has a section for ceasing numbers/locations.

Please make sure all forms are filled out in full and have been signed and dated by the provider.

I don't want my provider details to be advertised on the HBF website, how can I have them removed?

If you are a full cover or specialist anaesthetist and no longer wish to be listed on our website please email medicalgap@hbf.com.au and request to be removed.

You will receive confirmation once your request is actioned.

Please note: to be added or removed from the HBF website can take up to 24 hours.

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