Help Centre
Information for health providers
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Frequently asked questions
Find quick answers to our providers' most commonly asked questions.
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As a medical provider, how can I update my bank account or contact details with HBF?
You can change your banking or contact details by completing a change of agreement form and then emailing to medicalgap@hbf.com.au
I already have an agreement with HBF. How do I register a new provider number?
You can add a new provider number by completing the provider registration form and sending it to medicalgap@hbf.com.au
I am no longer practising at a location, how can I cease my provider number?
If you need to cease any old provider numbers/locations, you will need to complete a change of details form, which has a section for ceasing numbers/locations.
Please make sure all forms are filled out in full and have been signed and dated by the provider.
I don't want my provider details to be advertised on the HBF website, how can I have them removed?
If you are a full cover or specialist anaesthetist and no longer wish to be listed on our website please email medicalgap@hbf.com.au and request to be removed.
You will receive confirmation once your request is actioned.
Please note: to be added or removed from the HBF website can take up to 24 hours.
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