133 423
HBF
2 minutes

Savings from reduced claims during the COVID-19 pandemic are being returned to CUA Health members in HBF’s first move since acquiring the Brisbane-based health insurer.

Approximately $3.7 million in surplus deferred claims provisions will be paid to just over 41,100 CUA Health policyholders via direct debit or cheque during December 2021.

Payments will range from $22 to $150 per policy depending on the cover held (e.g. a single or family with hospital and/or extras cover), with the most common payments being $75 (single with hospital and extras cover) and $150 (family with hospital and extras cover).

HBF Chief Executive Officer John Van Der Wielen said: “When we acquired CUA Health last month, one of the first orders of business was to prioritise the payment of COVID-19 savings for our new members.

“Early on in the pandemic we made a strong commitment that HBF would not profit from COVID-19 and it was important for us to extend this ethos to our CUA Health members.

“This is the right thing to do and aligns with our purpose of being there for all our members in the moments that matter, which is the value of being with HBF.”

In March 2021, HBF was Australia’s first major health insurer to announce the return of COVID-19 savings to members. HBF was also the first and only major fund to fully cancel its 2020 premium increase at the outset of the pandemic.

The methodology used to determine the quantum and eligibility for the return of CUA Health’s surplus deferred claims liability was consistent with HBF’s approach. As a result, payments will be made to eligible current and former CUA Health members who held a hospital and/or extras policy during 25 March 2020 and 30 June 2020, when non-urgent hospital and ancillary treatments were not accessible as the Federal Government’s COVID-19 control measures were in place.

HBF acquired CUA Health on 1 October 2021, further embedding HBF as Australia’s fifth largest private health insurer with over 1 million members and a market share of approximately 8%.

Contact HBF: Adrian Watson, adrian.watson@hbf.com.au / 0419 040 807

About HBF

HBF was founded in Perth in 1941 and has provided private health insurance to generations of Western Australians. In 80 years HBF has grown to become Australia’s second largest member-based not-for-profit health fund, providing hospital and ancillary insurance to around one million members nationwide. HBF is also becoming a more active participant in health services, with the establishment of its Pharmacy 777 alliance and the recent launch of HBF Dental. HBF is committed to actively connecting with and supporting the communities in which it operates as a trusted member-based organisation. Visit hbf.com.au

Please select your state or territory

We need to confirm your location to show you the correct content, products and pricing.

Change your state or territory

If you change location, we'll reset your quote and refresh the page to show you the content, products and pricing relevant to your location.

WA NSW VIC SA TAS NT QLD ACT I'm visiting from outside of Australia

Please select your state or territory

We need to confirm your location to show you the correct content, products and pricing.

Change your state or territory

If you change location, we'll reset your quote and refresh the page to show you the content, products and pricing relevant to your location.

WA NSW VIC SA TAS NT QLD ACT I'm visiting from outside of Australia