Man on phone and lapop

Access your Policy Certificate

Follow these steps to access a copy of your Policy Certificate online. This document summarises your level of cover, who’s covered, payment details and any additional information that applies to your policy.

Visit hbf.com.au and select the ‘Log in’ button from the top right-hand side. Enter your member number and myHBF password to log in.

Login button on homepage

Myhbf login page

From the dashboard, go to the ‘My Cover’ drop-down menu and then the ‘Request a document’ link.

Request a document button

To generate your document, select ‘Policy certificate’ and choose the ‘Create policy certificate’ button to confirm your request.

Your policy certificate will be downloaded through your browser. Alternatively, you can select ‘Documents’ in myHBF to access your recent downloads or health insurance documents.

Create policy certificate button

Create policy certificate success screen

Log in using your member number and password you created for your myHBF account. Alternatively, use your 4-digit PIN or fingerprint ID.

Login to HBF app

Tap the ‘Cover’ option on the bottom dashboard and open the ‘View document’ button.

Cover and view documents buttons

All documents from the last 3 years are available on the app. If you need a specific document, it’s recommended to use your myHBF account.

My documents app page