Man on phone and lapop

Order a member card

Don’t need another card in your wallet? Download the digital member card and use your phone to tap and claim for your covered extras services.

Alternatively, follow these simple steps to request a new or replacement member card.

Log in using your member number and password you created for your myHBF account. Alternatively, use your 4-digit PIN or fingerprint ID.

HBF app login

Tap on ‘Profile’ at the bottom of the dashboard and select ‘HBF Card’ button

HBF app homepage

Tap on ‘Order a plastic card’ and check we’ve got the right details. If required, you can change your address in the ‘Profile’ section.

Select ‘Order your member card’ to confirm your request. Please allow 7-10 business days for delivery.

HBF member card page

Visit hbf.com.au and select the ‘Log in’ button from the top right-hand side. Enter your member number and myHBF password to log in.

Myhbf login button on homepage

Myhbf login page

From the dashboard, go to the ‘My Profile’ drop-down menu and then the ‘Order a card’ link.

my profile menu button on myhbf homepage

Order a card menu button on myhbf homepage

Select who the new HBF member card is for and check your postal address. If needed, you can update your address here.

Select the ‘Order a plastic card’ ’ button to confirm your request. Please allow 7-10 business days for delivery.

Order a new card page

Order a new card page confirmation pop up

Order a new card success page