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Frequently asked questions
Find quick answers to our members' most commonly asked questions.
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What is the cost for participating in an HBF health support program?
The COACH Program, At Home Alcohol Detoxification, Mind Matters, CSIRO Total Wellbeing Diet, Osteoarthritis Healthy Weight for Life, and GLA:D are fully covered for members who hold eligible HBF hospital cover and meet the programs’ eligibility criteria. See individual program pages for more information on eligibility criteria.
What additional benefits do I get as an HBF health member?
HBF health members can access a great range of HBF Member Perks including discounts eye care, entertainment and much more.
How do I know if I’m eligible for a program?
Eligibility for health programs depends on your HBF cover. Some programs are included in Hospital cover, and some programs are included in Extras cover.
Eligibility may also depend on program-specific clinical criteria. For example, you may need to have an official diagnosis for a condition, or you may need to have a certain body mass index (BMI) to be eligible for certain health programs.
The best way to find out if you’re eligible is to visit the page specific to the health program you are interested in, call us on 1300 886 513, or fill out our Health Support Program enquiry form.
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Helpful articles
Learn more about our health support programs.
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HBF Dental
See what's on offer at HBF Dental centres.
HBF Health Programs
HBF offers a range of special programs and benefits to help eligible members stay healthy, get healthy, and manage chronic conditions.
HBF Member Perks
Browse discounts, deals and other perks available to HBF members.
Pharmacy services
Use your HBF cover to access benefits and services at Member Plus Pharmacies.
HBF Telehealth benefits
Telehealth can be delivered through your phone, tablet or computer. Here’s what’s covered under HBF extras.
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