Help Centre

Member benefits and programs

Learn more about our health support programs and how our members can benefit.

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Frequently asked questions

Find quick answers to our members' most commonly asked questions.

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The Stand Up to Joint Pain program has been discontinued by our delivery partner, Prima Health Solutions. We have two alternative programs to assist members managing osteoarthritis, Osteoarthritis Healthy Weight for Life and the GLA:D program. To learn more about these programs please visit Joint Pain or contact our Health Programs team.

To be eligible for the fully covered*  program you must:

  • Be 18 years or older
  • Be currently managing osteoarthritis in your knee or hip
  • Have held hospital cover that includes cover for joint replacement for at least 2 months
  • Have not previously enrolled in the GLA:D® Program funded by HBF
  • Additional eligibility criteria may apply

If you would like to find out more about The GLA:D® Program or check your eligibility, please visit the program page, call us on 1300 886 513 or fill out our Health Support Program enquiry form.

After enrolling in the program with a participating provider, you will have a one-on-one assessment with your physiotherapist or accredited exercise physiologist. Over the next 6 weeks you will attend 12 exercise sessions (two per week), plus two education sessions. And you will finish with another one-on-one assessment with your physio to measure your progress.

This program is unique in that the education and exercises provided can be applied to everyday activities. By strengthening and correcting daily movement patterns, participants will train their bodies to move well, prevent symptom progression and reduce pain.

GLA:D® participants also reported high levels of satisfaction with the program and increased levels of physical activity 12 months after starting the program.

For members holding eligible level of hospital cover* the program is available at no extra cost when delivered by a trained HBF Physio or other HBF approved program provider*.

If you would like to find out more about The GLA:D®  Program or check your eligibility, please visit the program page, call us on 1300 886 513 or fill out our Health Support Program enquiry form.

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