FREQUENTLY ASKED QUESTION

What should I do if my HBF member card is lost or stolen?

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Member card

If your HBF member card is lost or stolen, please contact us on 133 423 or visit your nearest branch. We'll immediately deactivate your missing card and organise for a new card to be sent to you via mail — this can take up to seven business days to arrive.

While you wait for your new card to arrive, you will still be able to claim via the following methods:

HBF provides health insurance products in Western Australia, South Australia, Victoria, Tasmania, New South Wales, Australian Capital Territory, Queensland and Northern Territory.

We acknowledge the Traditional Owners of the lands and waters where we live and work. We want to play our part in ensuring that our shared presence brings genuine benefit to First Nations people. View our Reconciliation Action Plan to learn more.

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