FREQUENTLY ASKED QUESTION
What should I do if my HBF member card is lost or stolen?
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Managing an existing policyIf your HBF member card is lost or stolen, please contact us on 133 423 or visit your nearest branch. We'll immediately deactivate your missing card and organise for a new card to be sent to you via mail — this can take up to seven business days to arrive.
While you wait for your new card to arrive, you will still be able to claim via the following methods:
- Opening the HBF App
- Logging in to myHBF
- Visiting your nearest branch
- Returning a claim form by mail to HBF, GPO Box 1440, Perth WA 6845