Helpful Article
Refund FAQs
More information about your recent refund.
See more helpful articles in Managing an existing policy:
Why did I receive a refund from HBF?
During a recent review, we identified several processing errors which we are taking action to rectify. These errors relate to incorrect calculations impacting either a claim or the misapplication of a discount. If you were impacted, you would have been advised of the error and refund payment by email or letter. We may have provided you with a cheque (prior to 14 October 2022) or an electronic funds transfer to the nominated bank account on record.
How was the interest refund calculated?
The interest refund was calculated based on the duration since the relevant error occurred. We applied interest rates in accordance with the Australian Financial Complaints Authority (AFCA) rates, which can be viewed on the AFCA website.
I've changed my name. How can I bank the refund cheque?
Please call us on 133 423 and we’ll help rectify this issue.
I haven't received the refund via electronic funds transfer. What should I do?
Please call us on 133 423 and we’ll help rectify this issue.
Do I have to do anything to receive the refund?
We have liaised with all relevant agencies regarding this remediation (such as any applicable Australian Government rebate changes), so rest assured that no further action is required. However, if you have any questions please don’t hesitate to contact us on 133 423.