Managing an existing policy

The HBF App can be accessed using your myHBF login details.

If you don’t already have a myHBF account, you can sign up directly through myHBF or via the HBF App. Once you have registered and set your password, you will need to re-open the app and login.

Also known as multi-factor authentication, 2-step verification is a security measure that requires a member to complete two ‘steps’ to verify their identity to access myHBF or the HBF App. When we enable this feature, your usual password plus a one-time code will be required to log in to myHBF and the HBF App. If you already use biometrics to access the HBF App, a one-time code won’t be required.

The protection of your sensitive health information is our top priority. 2-step verification strengthens the security of myHBF and the HBF App and reduces the likelihood of unauthorised access to your information.

A one-time passcode is a unique combination of numbers generated by HBF that is sent to you by SMS or email. The one-time passcode can only be used once and expires five minutes after it has been generated.

If biometrics is enabled on your device, you’ll only need to use a one-time passcode once when 2-step verification is first enabled. After that, a one-time passcode will not be required to log in to the HBF App.