Managing an existing policy

The HBF App can be accessed using your myHBF login details.

If you don’t already have a myHBF account, you can sign up directly through myHBF or via the HBF App. Once you have registered and set your password, you will need to re-open the app and login.

Also known as multi-factor authentication, 2-step verification is a security measure that requires a member to complete two ‘steps’ to verify their identity to access myHBF or the HBF App. When we enable this feature, your usual password plus a one-time code will be required to log in to myHBF and the HBF App. If you already use biometrics to access the HBF App, a one-time code won’t be required.

A one-time passcode is a unique combination of numbers generated by HBF that is sent to you by SMS or email when you attempt to log in to myHBF or the HBF App. The one-time passcode can only be used once and expires five minutes after it has been generated.

The protection of your sensitive health information is our top priority. 2-step verification strengthens the security of myHBF and the HBF App and reduces the likelihood of unauthorised access to your information.

A unique one-time passcode will be required every time you log in to myHBF or the HBF App. However, if you use biometrics to access the HBF App, you’ll only need to use a one-time passcode once when 2-step verification is first enabled.