Information security and privacy

See more helpful articles in Managing an existing policy:

HBF app

myhbf

Protecting your information is our priority

As cyber security threats rise, we’re more committed than ever to safeguarding your personal information.

Cyber security measures

We have implemented governance controls and best-in-class capability to manage cyber risks and keep your personal information safe. This includes monitoring our networks and systems around the clock. Our security team gathers and analyses threat intelligence to improve our ability to identify and mitigate potential threats proactively.
Privacy

HBF complies with the Privacy Act 1988 to ensure that your personal information is protected. This includes, but is not limited to, information such as your name, age, gender, address, contact details and sensitive information. To learn more, please see HBF’s Privacy Policy and Private Health Insurance Collection Statement.
Required ongoing training for HBF employees

We extend our commitment to data security through our entire business. All employees that might be involved in using or collecting your data undergo regular training in cyber security and data privacy.
Add a verbal password for extra security

If you want to add an extra layer of security to your profile, we can add a verbal password to your policy. Each time you contact HBF by chat or phone, we will request that you provide us with your verbal password alongside your 3 points of identification before we may access your policy and make any changes at your request.
Links removed from SMS messages

As a security measure, we have removed all clickable links from SMS messages. If you receive an SMS from HBF with a link, don’t click on it and contact us.

What you can do to protect your data

Protect your personal information

Personal information is any information or combination of information that could identify you. Learn what pieces of information are personal, and how to protect yourself at cyber.gov.au.
Create strong passwords

Setting a strong, unique password and changing it regularly is key to keeping your accounts safe.
Look out for suspicious messages

Be on the lookout for any suspicious emails, calls or text messages. If you’re unsure about any message from HBF, contact us.
How HBF contacts you

We will send you policy information or updates via your preferred contact details. Please be aware that HBF will never contact you and ask for personal information (without verifying your identity first) or request information via an unsecure channel such as email. If you receive a message or call from HBF and you are unsure about the authenticity, please contact us to report.
myHBF and HBF App are compromised

If you think your myHBF login details (includes email address and password) have been compromised for your myHBF account and HBF App, please call us immediately on 133 423 for support.

Who can you contact for more information

IDCARE – Helps individuals and organisations across Australia who have concerns about identity theft or related cyber security.

ACSC – The Australian Cyber Security Centre. This is the Australian Government lead agency for cyber security for people and organisations.

Scamwatch – Run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and organisations on how to recognise, avoid and report scams.