Managing an existing policy

myHBF is an easy way to manage your cover and claims online. To register for myHBF, you'll need to simply complete the online registration form, providing the following details:

• HBF member number
• Name
• Date of birth
• Email address

Once you've completed the online registration form, you'll receive an email asking you to confirm your registration. Once this step is complete, you'll be able to login by accessing myHBF.

Also known as multi-factor authentication, 2-step verification is a security measure that requires a member to complete two ‘steps’ to verify their identity to access myHBF or the HBF App. When we enable this feature, your usual password plus a one-time code will be required to log in to myHBF and the HBF App. If you already use biometrics to access the HBF App, a one-time code won’t be required.

A one-time passcode is a unique combination of numbers generated by HBF that is sent to you by SMS or email. The one-time passcode can only be used once and expires five minutes after it has been generated.

When accessing myHBF, you’ll be sent a one-time code every time you log in using your member number and password.

If you use the HBF App and have biometrics enabled (face or fingerprint), you’ll only be asked to enter a one-time passcode when setting up 2-step verification for the first time on your device.

The protection of your sensitive health information is our top priority. 2-step verification strengthens the security of myHBF and the HBF App and reduces the likelihood of unauthorised access to your information.