Managing an existing policy

myHBF is an easy way to manage your cover and claims online. To register for myHBF, you'll need to simply complete the online registration form, providing the following details:

• HBF member number
• Name
• Date of birth
• Email address

Once you've completed the online registration form, you'll receive an email asking you to confirm your registration. Once this step is complete, you'll be able to login by accessing myHBF.

Also known as multi-factor authentication, 2-step verification is a security measure that requires a member to complete two ‘steps’ to verify their identity to access myHBF or the HBF App. When we enable this feature, your usual password plus a one-time code will be required to log in to myHBF and the HBF App. If you already use biometrics to access the HBF App, a one-time code won’t be required.

A one-time passcode is a unique combination of numbers generated by HBF that is sent to you by SMS or email when you attempt to log in to myHBF or the HBF App. The one-time passcode can only be used once and expires five minutes after it has been generated.

The protection of your sensitive health information is our top priority. 2-step verification strengthens the security of myHBF and the HBF App and reduces the likelihood of unauthorised access to your information.

A unique one-time passcode will be required every time you log in to myHBF or the HBF App. However, if you use biometrics to access the HBF App, you’ll only need to use a one-time passcode once when 2-step verification is first enabled.