Help Centre
Health insurance explained
Learn how private health insurance works and the benefits of being covered.
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Frequently asked questions
Find quick answers to our members' most common questions.
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How do I know if I’m eligible for the cashback?
Your eligibility check will be carried out depending on when you join:
- If you joined between 4-28 February, eligibility will be checked on 30 April.
- If you joined between 1-31 March, eligibility will be checked on 30 May.
- If you joined between 1-15 April, eligibility will be checked on 30 June.
How much cashback will I receive?
The cashback amount depends on the hospital and extras cover you hold at fulfilment. Check out the T&Cs for more information.
When do I receive the cashback?
The cashback will be paid to the direct credit bank details you provided based on when you joined HBF:
- If you joined between 4-28 February, you’ll receive the cashback on 7 May.
- If you joined between 1-31 March, you’ll receive the cashback on 6 June.
- If you joined between 1-15 April, you’ll receive the cashback on 7 July.
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