FREQUENTLY ASKED QUESTION

Who can I contact if HBF’s online eligibility check system is unavailable?

Please contact your organisation’s IT department as a first point of call.

If your IT department have confirmed that the problem appears to be on HBF’s end, please contact your organisation’s contracts manager to report the issue. Your contracts manager will be able to get in touch with the HBF contract manager to resolve the problem or organise an alternative method to conduct eligibility checks.

If you do not understand the information provided by the online eligibility check, please contact our eligibility team on 1300 810 475 or email eligibility@hbf.com.au. We are available 8am-4pm WST Monday to Friday, excluding public holidays.

Please note: The eligibility team is not able to provide you with a verbal confirmation until a known error has been reported by your contract manager to our contract manager.