Mobile phones showing HBF app

Your HBF card, now on your phone 

Download the digital member card and use your phone to tap and claim at a participating terminal for your covered extras services.*
Download on the App StoreGet it on Google Play

We recommend that you first register for myHBF before you download the HBF app to make your onboarding experience smoother.

If you’re already registered for myHBF, use your existing myHBF log in details to access the HBF App.

Search for ‘HBF’ in the App Store or Google Play Store on your mobile. Tap to install the HBF App.

Log in using your member number and password you created for your myHBF account.

Once you have logged into the App, you will be prompted to use fingerprint identification or create a 4-digit PIN passcode. If you decide that you no longer want to use face or fingerprint identification simply visit settings within the app and turn it off. You must have a compatible phone to set up this feature.

HBF app login page

On the dashboard, scroll down to ‘Digital card’ and tap ‘Get your digital member card’. Read terms and conditions associated with the digital member card.

If you’re using an Apple device, tap on the ‘Add to Apple Wallet’ button at the bottom of the screen. Your digital member card is ready to use and can be found in your Apple Wallet.

If you’re using an Android device, you’ll need to open the HBF app to tap your HBF digital card and make claims on-the-go. You'll also need to enable NFC (Near Field Communication) on your Android phone.

HBF app member card page

Tap and claim in minutes

Easy, contactless claiming with your digital HBF card.

Check your extras on the go

See what you’re covered for, check your annual limit and view your remaining benefits for the calendar year.

Manage your cover

Update your details, manage payments and view your claims history in one place.

The HBF App can be accessed using your myHBF login details.

If you don’t already have a myHBF account, you can sign up directly through myHBF or via the HBF App. Once you have registered and set your password, you will need to re-open the app and login.

Yes. When you first login to the HBF App, you’ll be asked for your HBF member number and password. You’ll then be prompted to set up a PIN, and then whether you would like to allow fingerprint or facial recognition (if compatible with your phone) for an easier login experience next time.

If you decide that you no longer want to use face or fingerprint identification, simply tap the cog icon in the top right corner of the Profile menu within the HBF App to disable face or fingerprint identification.

Scanned copies or photographs of accounts can be submitted in PDF, GIF, PNG or JPEG formats. The maximum individual file size is 6.5mb; the maximum total upload size is 20mb.

Note: You will be sent an email confirmation once you have successfully submitted your claim.

If the HBF App isn’t working on your phone, please check the Apple Store or Google Play to check that your phone and its operating system meet the minimum requirements needed to run the app. If your phone is operating to the correct requirements, please try deleting and re-installing the app.

If you continue to experience issues, please contact us via email at mobile.app@hbf.com.au.

The 'limits and usage' feature is only available if you have extras cover and have served your waiting period(s).

You can delete your digital account within myHBF. Just head to the Profile menu in your myHBF account, where you'll find the option to delete. Once you've followed the prompts, you'll revoke your access to myHBF, the HBF App and the HBF digital member card. Remember, deleting your account only removes your digital presence—it won't affect your HBF policy.
HBF app on Apple watches

Tap and claim with your digital HBF card*

Contactless claiming that is fast, easy and always with you. You'll also need to enable NFC (Near Field Communication) on your Android phone. If you need to make a claim later on, please refer to our simple how-to guide.

Download the HBF App today

Make claims on the go, view limits and usage, update your payment details and more.
Download on the App StoreGet it on Google Play
HBF App on mobile phone screen