Blog article

Telehealth for psychology – how does it work?

By HBF
4 minutes
4 March 2022
Woman working on laptop with small dog on her lap
Telehealth for psychology offers you more flexibility and convenience in how you access mental health support. Here’s how it could benefit you.

Seeing a psychologist can be a fantastic way to support your mental wellbeing, particularly if you’re going through a difficult time.

And now you may not even need to leave your house to get support, with many psychologists offering appointments over phone or video call.

Here’s how telehealth for psychology works, and how it could benefit you.


In this article


What is telehealth?

‘Telehealth’ is the term used for healthcare services that are delivered over the phone or video call, rather than face-to-face.1

It’s been around for a while, but the COVID-19 pandemic has led to a surge in popularity, with telehealth services becoming more widely available to Australians, whether you live in a city, a small town, or a rural or remote area.1 2

Do all psychologists offer telehealth?

No, not every psychologist offers telehealth sessions – but many do.2 If you find a psychologist you’d like to see, talk to them about what services they can provide and what could be best for you.

What does health insurance cover for mental health?

Benefits of telehealth for psychology

In a telehealth appointment with a psychologist, you’ll receive the same service you’d get in a face-to-face session.2

Whether you’re experiencing symptoms of a mental health condition like depression or anxiety, or you’re dealing with a life challenge like grief, relationship trouble or work stress, a psychologist can teach you tools and strategies to improve your wellbeing.3

Some of the benefits of online psychology appointments may include:2

What to expect when you see a psychologist

Getting the most out of your telehealth psychology session

For a good video appointment, you will need:4

Prefer to talk on the phone?

Many psychologists offering telehealth will be happy to hold your session over the phone instead.2

With just a little preparation, your session should feel pretty similar to a face-to-face visit.

Here are a few tips for getting the most out of a psychology appointment:5 

How to find a psychologist

Talking to your GP is a great starting point for seeking mental health support. You can discuss what you’re experiencing, and they can give you some support, provide information on treatment options, and write you a mental health care plan.

Your GP can refer you to a psychologist who may be a good match for you.

You can also search for a psychologist online using the Australian Psychological Society’s Find a Psychologist tool.

Does health insurance cover telehealth for psychology?

Yes, HBF extras cover can pay benefits towards:

Benefits for telehealth appointments are the same as what you’d usually get for face-to-face visits.

Find out more about HBF extras cover for telehealth.

If you’re an HBF member, you can check what you're covered for by logging on to myHBF or calling us on 133 423.


1Digitalhealth.gov.au – Telehealth (2022)

2Reach Out – Telehealth and more – getting psychological help online

3Healthdirect – Psychiatrists and psychologists (2021)

4The Australian Psychological Society – Psychological services via telehealth (videoconference)

5Healthdirect – Psychotherapy (2021)



This article contains general information only and does not take into account the health, personal situation or needs of any person. In conjunction with your GP or treating health care professional, please consider whether the information is suitable for you and your personal circumstances.