Member benefits and programs

To be eligible you must:

• Be 18 years or over
• Hold an eligible hospital product
• Currently be managing or at risk of a chronic health condition (including conditions like prediabetes, type 1 diabetes, type 2 diabetes, cardiovascular disease, chronic obstructive pulmonary disease, and peripheral vascular disease)
• Additional eligibility criteria may apply

If you would like to find out more about The COACH Program or check your eligibility, please visit the program page, call us on 1300 886 513 or fill out our Health Support Program enquiry form.

HBF are committed to supporting the health and wellbeing of our members. The COACH Program has been designed to inform and support you to proactively manage your health and achieve the best possible health outcomes.

Working with your GP is essential for good health management, but you have the most important role to play in your health care. We aim to support you and your health goals by complementing your existing care with additional information and coaching.

We are mindful of how busy life can get. A phone-based service eliminates travel time and the monthly appointments can be scheduled for your convenience. We are available Monday to Friday 8am-5pm and after-hours appointments can be accommodated upon request.

No. As the holder of an eligible hospital policy The COACH Program is available at no additional cost by HBF as a way to help you manage your health and wellbeing. Participating does not impact the premiums you pay or the benefits you are entitled to under your health cover.