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Frequently asked questions
Find quick answers to our members' most commonly asked questions.
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What is the cost for participating in an HBF health support program?
The COACH Program, Osteoarthritis Healthy Weight for Life, and GLA:D are fully covered for members who hold eligible HBF hospital cover and meet the programs’ eligibility criteria. See individual program pages for more information on eligibility criteria.
What if I don’t have eligible hospital cover? Can I still access treatment from Esus Centre?
How do I know if I am eligible for the At Home Alcohol Detoxification program?
To be eligible for the fully covered* program you must:
- Be aged 18 years or over
- Have paid up to date eligible* hospital products that includes unrestricted inpatient cover for psychiatric services and have served the 2-month waiting period
- Undertake a preliminary screening questionnaire administered by Clean Slate Clinic confirming clinical suitability for program
Where can I access support if I don’t meet the eligibility criteria for the At Home Alcohol Detoxification program?
National Alcohol and Other Drug Hotline
The National Alcohol & Other Drug Hotline is a free and confidential 24/7 phone service that provides counselling, advice, and information for individuals struggling with addiction. Call 1800 250 015.
Hello Sunday Morning offers valuable tips and strategies to help you improve your relationship with alcohol. Resources include the Daybreak app linking users to a supportive and anonymous community of over 140,000 members.
Find the latest evidence, information and tools on ways to reduce your risk from drinking alcohol. AOD Support Line and Live Chat available.
Where is the Stand Up to Joint Pain program?
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