HBF Member Benefits & Programs Help

Frequently asked questions

Find quick answers to our members' most commonly asked questions.

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What is the cost for participating in an HBF health support program?

The COACH Program, Osteoarthritis Healthy Weight for Life, and GLA:D are fully covered for members who hold eligible HBF hospital cover and meet the programs’ eligibility criteria. See individual program pages for more information on eligibility criteria.

What if I don’t have eligible hospital cover? Can I still access treatment from Esus Centre?

HBF members with hospital cover that provides restricted benefits for Hospital psychiatric services and have served the 2-month waiting period can claim for services provided by Esus Centre up to the minimum default benefit^*. However, significant out-of-pocket costs will apply. If you need assistance understanding what this means for you, please contact us on 133 423.

Where is the Stand Up to Joint Pain program?

The Stand Up to Joint Pain program has been discontinued by our delivery partner, Prima Health Solutions. We have two alternative programs to assist members managing osteoarthritis, Osteoarthritis Healthy Weight for Life and the GLA:D program. To learn more about these programs please visit Joint Pain or contact our Health Programs team.

Who can I talk to for more detail on health programs?

If you would like to speak to our Health Programs team about your specific circumstances, please call 1300 886 513.

How do I know if I’m eligible for a program?

Eligibility for health programs depends on your HBF cover. Some programs are included in Hospital cover, and some programs are included in Extras cover.

Eligibility may also depend on program-specific clinical criteria. For example, you may need to have an official diagnosis for a condition, or you may need to have a certain body mass index (BMI) to be eligible for certain health programs.

The best way to find out if you’re eligible is to visit the page specific to the health program you are interested in, call us on 1300 886 513, or fill out our Health Support Program enquiry form.

Member benefits and programs