Help Centre

Member benefits and programs

Learn more about our health support programs and how our members can benefit.

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Frequently asked questions

Find quick answers to our members' most commonly asked questions.

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The Stand Up to Joint Pain program has been discontinued by our delivery partner, Prima Health Solutions. We have two alternative programs to assist members managing osteoarthritis, Osteoarthritis Healthy Weight for Life and the GLA:D program. To learn more about these programs please visit Joint Pain or contact our Health Programs team.

This specialised knee and hip osteoarthritis support program carefully integrates the following strategies to help you take action against some of the underlying causes of joint pain and reduced mobility – all in the comfort of your own home:

The program is delivered in 3 distinct phases over 18 weeks designed to encourage long term behaviour change.

Your Care Support Team will contact you throughout the program via phone, SMS, email, or through a secure message board. You are also encouraged to access the digital member hub to track progress, find great resources, and communicate with your Care Support Team.

To be eligible for the fully funded program, you must have:

  • Been diagnosed with knee or hip osteoarthritis
  • A body mass index (BMI) of 28 or above
  • Held hospital cover that includes cover for joint replacements for at least 2 months
  • Not have previously enrolled in an Osteoarthritis Healthy Weight for Life program funded by HBF

Not have previously enrolled in an Osteoarthritis Healthy Weight for Life program funded by HBF and clinical need for either:

  • Conservative treatment - knee or hip symptoms that have (or are likely to in the foreseeable future) necessitated referral to an orthopaedic surgeon for evaluation, OR
  • Preparing for surgery - a knee or hip joint replacement procedure is planned and weight loss, improved fitness and muscle strength prior to surgery is desirable OR
  • Post-surgery - an existing symptomatic knee or hip joint replacement that could benefit from weight loss, improved fitness and muscle strength.

You must be willing to maintain medical supervision for existing medical conditions.

At HBF we respect the privacy of your personal information. We are committed to ensuring that the privacy and security of personal information remains protected. We are bound by the Australian Privacy Principles (APPs) set out in the Privacy Act. Please visit our Privacy Policy for more information.

Our program delivery partner, Prima Health Solutions, provides the Healthy Weight for Life — Osteoarthritis program on behalf of HBF and must uphold the same standards for privacy. For more information, please visit the Healthy Weight for Life Privacy Policy page.

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