FREQUENTLY ASKED QUESTION

How do I submit a claim for chiropractic?

Most providers give you the option to claim electronically via a participating terminal. To do this, simply swipe your HBF member card when you pay and HBF will pay the provider on-the-spot. All you will need to pay is the ‘gap‘; this is the difference between what your chiropractor charges and the benefit that HBF pays on your behalf.

Alternatively, you can pay the provider in full and submit your accounts and receipts to HBF by one of the following methods:

• Opening the HBF App
• Logging in to myHBF
• Visiting your nearest branch
• Returning a claim form by mail to HBF, GPO Box 1440, Perth WA 6845