FREQUENTLY ASKED QUESTION

Who can claim online?

Online claiming is only available to the policy owner, partner of the policy owner or a member who is an authorised representative and has been assigned authority to manage another member's policy. These members can submit claims for both themselves and other members on their policy.

Note: Dependants with authority to submit claims are not able to use online claiming and must use other claiming methods.

The email confirmation with the statement of benefits will be sent to the policy owner and attached to the owner's myHBF. Note: This is the case even if the partner submits the claim.

Providers cannot lodge an online claim on behalf of a member.