FREQUENTLY ASKED QUESTION

I have a family policy. Can my dependants submit their claims online?

No. Only the policy owner and their partner on the policy (if applicable) can submit claims online – both for themselves and on behalf of dependants.

Dependants with authority to submit claims will need to submit their claim via one of the following methods:

• Visit their nearest branch
• Return a claim form by mail

Please note: For any claims submitted by a dependant or partner, the email confirmation with the statement of benefits will be sent to the policy owner and attached to the policy owner's myHBF account.

Providers cannot lodge an online claim on behalf of a member.