FREQUENTLY ASKED QUESTION

Why did I receive a refund from HBF?

During a recent review, we identified several processing errors which we are taking action to rectify. These errors relate to incorrect calculations impacting either a claim or the misapplication of a discount. If you were impacted, you would have been advised of the error and refund payment by email or letter. We may have provided you with a cheque (prior to 14 October 2022) or an electronic funds transfer to the nominated bank account on record.