Help Centre
Managing an existing policy
If you’re with HBF, find out more about how to make changes to your policy.
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Frequently asked questions
Find quick answers to our members' most commonly asked questions.
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How do I make changes to my policy?
If you want to make changes to your policy, for example upgrading or downgrading your health insurance products, please call us on 133 423 or visit your local branch so that we can discuss your options with you.
Can I change my level of cover at an HBF Physio clinic?
You cannot make any changes to your cover at an HBF Physio clinic.
If you have questions about your cover or want to make changes, you can:
- Send a message directly to HBF
- Call HBF on 133 423
- Visit a branch
My circumstances have changed and my current cover no longer suits my needs. What should I do?
We understand that life changes, and so do your health insurance needs. Call us on 133 423 to learn more about what to do when your coverage needs an update.
Can I change my level of cover at an HBF Dental centre?
No, you can't make any changes to your cover at an HBF Dental centre.
If you have questions about your cover or want to make changes, you can:
- Send a message directly to HBF
- Call HBF on 133 423
- Visit a branch
Helpful articles
Learn more about managing your HBF health policy.
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Update your HBF cover
Upgrade, downgrade or review your HBF cover.
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