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Health insurance explained
Learn how private health insurance works and the benefits of being covered.
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Frequently asked questions
Find quick answers to our members' most common questions.
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How do I know if I can claim on a particular telehealth treatment?
To be able to claim on telehealth treatment, your extras health cover must cover you for the relevant treatment type. For example, you must have cover for Physiotherapy if you wish to claim for physiotherapy telehealth services. You also need to have satisfied any relevant waiting periods and not have reached your annual limit for the relevant treatment type for HBF benefits to be payable.
To find out if you can receive benefits for certain telehealth treatments or to check what your limits are, simply login to the HBF App, visit myHBF or call us on 133 423.
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