FREQUENTLY ASKED QUESTION

Who do I contact to discuss a claims query?

For all claims related queries, such as:

• How to submit claims
• Batch header queries
• Payment updates
• Remittance advices

Or, if you would like to confirm that you are a registered provider and listed with HBF, please call our provider line on 1300 810 475.

Please contact the Australian Health Service Alliance (AHSA) directly if you have any questions about:

• How to bill using the AHSA's Access Gap Cover scheme
• Changing contact and billing details
• Changing your agreement