FREQUENTLY ASKED QUESTION

Can I get a verbal eligibility check over the phone?


Our eligibility team is unable to provide verbal eligibility checks over the phone except in the event the HBF contract manager has previously approved an exception.

HBF provides health insurance products in Western Australia, South Australia, Victoria, Tasmania, New South Wales, Australian Capital Territory, Queensland and Northern Territory.

We acknowledge the Traditional Owners of the lands and waters where we live and work. We want to play our part in ensuring that our shared presence brings genuine benefit to First Nations people. View our Reconciliation Action Plan to learn more.

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