FREQUENTLY ASKED QUESTION

How was the interest refund calculated?

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The interest refund was calculated based on the duration since the relevant error occurred. We applied interest rates in accordance with the Australian Financial Complaints Authority (AFCA) rates, which can be viewed on the AFCA website.

HBF provides health insurance products in Western Australia, South Australia, Victoria, Tasmania, New South Wales, Australian Capital Territory, Queensland and Northern Territory.

We acknowledge the Traditional Owners of the lands and waters where we live and work. We want to play our part in ensuring that our shared presence brings genuine benefit to First Nations people. View our Reconciliation Action Plan to learn more.

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